Acceptance of Terms of Service By registering with SupportSquad, you accept these Terms of Service (these “Terms”). SupportSquad may, at its own discretion and without prior notice, make changes to these Terms and will inform customers of any changes. After a change in these Terms of Service, your continued use of SupportSquad Service indicates your acceptance of the new Terms.
Description of SupportSquad Service SupportSquad provides remote support for specific computers, software and electronic products described in the “Supported Products” section of these Terms. SupportSquad charges customers a recurring Membership Service Fee based on the monthly service rate which is payable monthly or annually, at the customer’s discretion.
SupportSquad customers obtain technical support from a Technical Support Engineer (TSE) by contacting SupportSquad via telephone. SupportSquad only offers remote technical support. Onsite service is not included in the SupportSquad Service.
SupportSquad offers its customers the option of Remote Computer Control (RCC), where a TSE can, with the customer’s permission, take over the customer’s computer from the TSE’s remote location. By accepting these Terms of Service, the customer acknowledges that they may, on occasion, be offered the Remote Computer Control option. SupportSquad TSEs are not allowed to use the RCC service option without the explicit consent of the customer.
SupportSquad will use reasonable effort to provide a customer with technical support for as long as the customer’s account is current (not in arrears). SupportSquad reserves the right to refuse service to a customer.
SupportSquad Customer License By subscribing to the SupportSquad Service, you agree to be bound by the SupportSquad License. SupportSquad License normally covers up to three computers in a home (personal computers and laptops), unless the customer pays for additional computers to be covered under the same license. Additional computer support can be requested by the customer by contacting SupportSquad Customer Service.
No Assurance of Problem Resolution SupportSquad will use reasonable effort to resolve the customer’s problem. It is possible that The SupporSquad may be unable to resolve certain problems based on the complexity of the issue or technology. SupportSquad will only exercise reasonable effort to resolve said customer’s technical problem. SupportSquad does not guarantee resolution to any customer problem. The customer acknowledges the possibility of limitations and, by subscribing to SupportSquad Service, indicates acceptance of the No Assurance of Problem Resolution section of the SupportSquad Terms of Service.
Supported Products SupportSquad provides technical support for popular computers, WiFi, scanners, printers and software plus electronics such as cameras, TiVos, iPods, MP3 players, gaming devices and more. The SupportSquad list of Supported Products is subject to change. The customer acknowledges that, due to the rapidly changing nature of technology, SupportSquad cannot be held responsible for supporting every computer-related or electronic product on the market. For more details and a complete list of Supported Products go to www.SupportSquad.com.
Disclaimer SupportSquad does not warrant that the service is free of errors or mistakes. SupportSquad does not warrant or represent that defects or limitations in the service will be corrected. Nor does SupportSquad warrant or represent that the service shall be available continuously. Certain extenuating circumstances may cause the service to be interrupted. SupportSquad provides no remedies for such service interruptions. In addition, SupportSquad provides no remedies for any loss of data resulting from use of the service. By subscribing to the SupportSquad Service, the customer accepts these disclaimers.
Limitation of Liability No director, officer, or employee of SupportSquad shall be held liable for any direct, indirect, or consequential damages resulting from use of the service. The customer agrees to indemnify, hold harmless, and release SupportSquad from any damages, attorney’s fees, and costs resulting from use of the SupportSquad Service.
Governing Law; Consent to Jurisdiction These Terms of Service are covered by the laws of the State of Florida. Any litigation arising from the use of SupportSquad Service shall be litigated in the courts of Florida.
Termination or Suspension of Service The SupportSquad website (www.SupportSquad.com) provides detailed Terms of Use that govern your use of the SupportSquad website. Your use of www.SupportSquad.com and the SupportSquad Service indicates your agreement to its Terms of Use and Terms of Service. A customer’s breach of the Terms of Use shall result in the termination or suspension of their subscription and associated SupportSquad Services. SupportSquad shall exercise its right to terminate or suspend service solely at its own discretion, without consulting the customer. SupportSquad shall incur no liability resulting from terminating or suspending service upon breach by a customer.