Whether your equipment falters due to normal wear and tear, damage, defect or weather conditions, we’ve got you covered. Relax. You’re in good hands with the SupportSquad Gold Plan.

• Coverage 9am-1am, Monday-Friday
• Unlimited Web-Based Support
• Unlimited Support Calls
• $300 Universal Protection Program*
• Remote Computer Support
• Alerts and Tips on PC Usage
• Access to Knowledge Forums

SupportSquad can help you set up a home network, connect to the Internet, program your digital video recorder, connect your PC to a printer and more. We also troubleshoot problems, diagnose issues and help get your equipment up and running again! SupportSquad engineers can even use remote technology to connect to your system, with your permission, and resolve issues while you sit back and watch or do something else. Your monthly membership covers it all!

There’s no need to pay big money for one-shot fixes and expensive house calls. The Gold Plan provides unlimited tech support Monday through Friday, 9 AM – 1 AM, for everything we cover. Your membership is a direct line to our technical support experts. You can request help by phone or online and take advantage of a wide range of additional tools and resources. Access a world of information and technology using the Member Dashboard and Knowledge Forums, read frequently asked questions and answers, submit Web Tickets online and review the history of your ticket resolution.