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$300 Universal Protection Program

Did you know that your service provider may charge you for service calls, parts and equipment that are not covered by your service plan? Get the protection you need with the Universal Protection Program. Unplanned out-of-pocket expenses can really add up. As part of the Gold Plus, Platinum Plus, Ultra Fast and Instant Support Plans, the Universal Protection Program will receive $300 annual reimbursement (1 per household) in deductibles and fees that are not covered by most TV, Internet and phone service agreements.

  • Parts & Equipment
  • Accessories & Remotes
  • Labor & Service Fees
  • Damage or Defect
  • In-Home Service Calls
  • Repair & Replacement
  • Deductibles
  • Shipping & Handling

What can a satellite television provider charge me for?
You can be charged for in-home service calls when a technician comes to reposition and align your dish, replacement satellite receivers, parts, labor and other costs that are not covered by the satellite TV service agreement.

What can a cable TV provider charge me for?
You can be charged for a replacement receiver, moving your modem and wiring, in-home service calls, equipment, labor and other parts and services not covered by the cable TV service agreement.

What can my mobile phone carrier charge me for?
Your mobile phone carrier may offer a policy that covers a lost, damaged or stolen cell phone. This protection coverage usually carries a $50 - $100 deductible that you have to pay out of pocket.

What can a telecommunications provider charge me for?
You can be charged for in-home service calls, moving a telephone or fax line, adding new jacks, repairing wiring and other parts and services not covered by the telephone service agreement.

What can an Internet service provider charge me for?
You can be charged for moving the modem or router, adding a router or wireless card, repairing or moving wiring and other equipment and services not covered by your Internet service provider agreement.

SupportSquad™ is a vendor neutral, independent tech support service provider. We don’t claim to be approved / endorsed by any brands or service providers. The Product logos, images, contents, diagrams displayed and the organization logos referred to in this document are the copyrights of their respective owners. SupportSquad acknowledges all such copyrights. The logos and copyright images are not to the original scale.

* Receive $300 annual reimbursement (1 per household) for the charges that are not covered by most service providers. Certain restrictions may apply. See the Universal Protection Program Reimbursement Form for details and offer terms.