Unplanned, out-of-pocket expenses can really add up! Get the protection you need with the Universal Protection Program. Subscribers receive up to $300* in reimbursement for charges that are not covered by most cable, satellite, Internet and telephone service providers.

Did you know that your service provider may charge you for service calls, parts and equipment that are not covered by your service plan? As an exclusive feature of the SupportSquad Platinum and Gold Plans, the Universal Protection Program reimburses subscribers for up to $300* in charges that are not covered by most TV, Internet and phone service agreements.

• Parts & Equipment
• Accessories & Remotes
• Labor & Service Fees
• Damage or Defect
• In-Home Service Calls
• Repair & Replacement
• Shipping & Handling

What can a satellite television provider charge me for?
You can be charged for in-home service calls when a technician comes to reposition and align your dish, replacement satellite receivers, parts, labor and other costs that are not covered by the satellite TV service agreement.

What can a cable TV provider charge me for?
You can be charged for a replacement receiver, moving your modem and wiring, in-home service calls, equipment, labor and other parts and services not covered by the cable TV service agreement.

What can a telecommunications provider charge me for?
You can be charged for in-home service calls, moving a telephone or fax line, adding new jacks, repairing wiring and other parts and services not covered by the telephone service agreement.

What can an Internet service provider charge me for?
You can be charged for moving the modem or router, adding a router or wireless card, repairing or moving wiring and other equipment and services not covered by your Internet service provider agreement.