RentDirect Nationwide Partners with SupportSquad™ to Raise the Bar on the RTO Customer Experience
Winston-Salem, NC. – June 7, 2010 - RentDirect Nationwide, the rental division of Nationwide Marketing Group, announced today that SupportSquad™ is now a supported vendor for their more than 350 rent-to-own member dealers across the country.
SupportSquad™ provides remote and phone based technical support to assist customers resolve issues with their personal computers, PC-related components, virus, and SPAM security.
According to James MacAlpine, Executive Director of RentDirect Nationwide, computers are the fastest growing segment in the rent-to-own industry. Over the last 5 years alone, computers have eclipsed appliance sales in the rental market. As computer sales continue to grow, rent-to-own dealers are faced with the challenge to service those customers who purchase computers but may not be experienced with using them or have difficulty setting up programs.
"Most rental dealers do not have the manpower in their stores to handle the technical service issues needed to support computer sales. The SupportSquad™ partnership is a chance for us to give our dealers the ability to offer a higher level of customer service, currently offered by big box retailers, while saving them time and money."
SupportSquad™ subscribers gain direct access to a professional technical support team either remotely or by phone. The service company employs Microsoft Certified Specialists who are trained in over 80 software applications and 34,000 unique hardware devices.
"When you think of SupportSquad™ think experience and ease of use," said Benny Aboud, President of SupportSquad™. "Whether a customer’s computer falters due to normal wear and tear, damage, or reasons unknown, the technical support team is available 24 hours every day and customers’ average wait time is less than 2 minutes."
For more information on SupportSquad™ services, go to www.supportsquad.com or contact Fabio Massetta at FMassetta@supportsquad.com or by phone at (954) 657-9600 x7705. SupportSquad™ will also be exhibiting in August at the upcoming PrimeTime! by Nationwide buying show and conference in Maryland.
To find out more about the benefits of joining RentDirect Nationwide including an invitation to PrimeTime! by Nationwide, the largest buying show and conference for independent dealers, contact James MacAlpine at (336) 722-4681 or email questions to jamesm@nationwidegroup.org
About SupportSquad™
SupportSquad™ is a leading, national technical support service which
offers specialized remote support to consumers and small businesses, via telephone or online, for a variety of technical issues including
software support, PC support, assistance with networking, wireless routers, printers, scanners, virus removal, SPAM security, and much more.
Services are available to help consumers resolve technical problems quickly and easily in addition to providing access to a proprietary
knowledge database. To learn more, visit www.SupportSquad.com.